Q: Will my Balance Bead fit on all necklace clasps?
A: Balance Bead is designed to fit most standard necklace clasps. It works best with round clasps and lobster clasps. It does not work well with the following clasp varieties: toggle, bar, magnetic, s-hook, or clasps that are extremely small in size.
Q: Will my Balance Bead work with all charms?
A: Balance Bead is not recommended for use with extremely lightweight necklaces/charms like a diamond solitaire or a monogram necklace as the extra weight in the back will cause the necklace to tug in that direction. However, if you don't mind that, go ahead and wear it with your lightest necklace!
Q: Can I wear my Balance Bead all the time?
A: Balance Bead works best when you're involved in typical daily activities. It will likely shift positions and need to be adjusted when you engage in high levels of activity or do a significant amount of bending.
Q: What is your return policy?
A: If you are not 100% satisfied with your purchase, you may either return your order for a full refund (less shipping) or exchange it for something else. You may return or exchange your purchase for up to 90 days from the purchase date. We request that products be returned in the condition you received them and that they be cushioned adequately (like with bubble wrap). Mail to: Balance Bead, P.O. Box 4466, Huntington Beach, CA 92605, and include purchaser's information.
Q: How are products shipped?
A: We ship via USPS. You may choose from Standard or Priority options. Shipping is Flat Rate, so whether you buy one set or ten sets and send them to the same address, the shipping price will remain the same. Unless a product is listed as backordered, it will typically ship within 1-2 business days.
Q: Do you offer gift packaging?
A: Yes, we offer free gift packaging on all purchases. Simply check the appropriate box upon checkout. Items marked as a gift will not include a packing slip.
Q: How should I clean my Balance Bead?
A: Balance Beads should be cleaned using a gentle polishing cloth or mild cleaning solution.